Programmes and events support

Help with programmes, events, membership, and incidents

Use this page to find the right enquiry topic. The website support channel is not an emergency service.

Ask about a programmeReport an incident

How we route a request

Pick the topic that matches the work. A clear record helps even if one person still replies.

  1. 01

    Ask

    Describe the programme, booking, community, payment, or incident in one message.

  2. 02

    Route

    The topic you choose keeps the request with the right support path.

  3. 03

    Respond

    We aim to respond within 1–3 business days to email we receive.

  4. 04

    Escalate

    If the first reply is not enough, write again and ask for escalation.

Programme, booking, and payments

Programme questions

Scope, suitability, or whether Your Next Move is the right layer.

Booking support

Ask about availability. A calendar or checkout appears only when one exists.

Payment, refund, or privacy

Unexpected charges, refunds, or a privacy request. Do not send the full card number.

Community, incidents, and complaints

Community or event questions

Membership, a planned activity, or whether registration materials exist yet.

Incident reporting

What happened, when, and who was affected. Email cannot dispatch emergency services.

Urgent emergency limitations

This website cannot send emergency services. Use local emergency numbers first.

Honest delivery

Online enquiry submission is unavailable. Email the confirmed public address. Do not paste passwords or full payment-card details into a message.

Email USLC

Policies and company support

Pick the topic that matches the problem

A clear topic keeps the record usable even if one person still replies. If this is an emergency, stop and call local services.

Ask about a programmeContact USLC