Support Center
Help with products, accounts, payments, and privacy
Find the right route for product problems, billing, data requests, and complaints. Do not share passwords or full payment-card details.
Billing, refunds, and cancellation
Charges and invoices
Unexpected charges or missing receipts. Do not send the full card number.
Billing overview
This corporate website does not take payments. How to ask about a charge on a separate product.
Refund and cancellation policies
This website takes no payments. Separate-product customers should use that product’s terms and support.
Complaints and escalation
If the first reply does not resolve the issue, write again and say that you want an escalation. Describe the original request, the date, and what you still need.
There is no separate complaints website. This page is the hub. A named escalation owner will be published when that role is assigned. Until then, email the support subject and mark the message clearly.
We aim to respond within 1–3 business days to email we receive. That is an aim for genuine received requests, not a 24/7 commitment.
What never to share
Do not send passwords, one-time codes, or full payment-card details in email. If we need more information, we will ask for a safer channel.
If someone claiming to be USLC asks for those secrets, stop and use this page or the telephone number listed on Contact after you have checked it yourself.
Support questions
Online enquiries are unavailable. What now?
Email support@uslc.online. We aim to respond within 1–3 business days to email we receive. Do not paste secrets into a workaround, and do not expect a hidden form to store your request.
Who handles billing versus product issues?
Choose the billing or support topic so the message is routed. One team may still reply if operations is small; the topic keeps the record clear.
Can I complain about a practitioner who uses USLC?
You can tell us about product misuse. Practitioner conduct may also belong with that person’s professional body. We will say what we can and cannot investigate.
Is this a crisis line?
No. If you are in immediate danger, contact local emergency services. MINDS and other systems are not crisis support.
Write to support
Pick a topic, describe the problem, and omit secrets. For policy reading rather than a live issue, return to the Trust Center.
Email us instead
Online enquiries are temporarily unavailable. Please email support@uslc.online.
Use the public email or telephone. We aim to respond within 1–3 business days to email we receive. That is an aim, not a guarantee, and not a 24/7 human response commitment.
Do not include passwords, medical history, or full payment-card details. Email is an enquiry, not enrolment, membership, or a confirmed booking.